Garry Barter is the current Chief Executive Officer of Hertzian Ltd, a tech start-up based in Cornwall that is revolutionising the way companies use their customer feedback to improve their overall quality of their products and services.

Garry is a former University of Plymouth & Falmouth University alum and still works closely with both organisations.

Building a high-growth technology business in a remote county such as Cornwall brings about a number of unique challenges and this blog aims to explore those in more detail whilst also providing an insight into Garry’s work trying to change the way established businesses examine their customer feedback.